Refund policy

# Bespoke Covenant Terms
## Measurement Check
Please verify your pet’s neck girth, chest girth and weight data before fulfillment.

## Laser Engraving
Every DOMI piece is engraved with a unique serial number and private mark. Once the engraving is completed, the item becomes an irreversible exclusive bespoke piece.

## Bespoke Terms
Once the bespoke covenant takes effect, returns or exchanges will not be available for custom-made products.

We only accept claims for damaged or defective items upon delivery, which must be supported by clear photos within 48 hours after receipt.

DOMI BESPOKE — Honoring the art of true craftsmanship.